PetFinder Phone Numbers and Emails

Toll-Free Number:

  • (800) 778-7462
    Privacy Inquiries
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PetFinder Emails:

Customer Service
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Contact Information

PetFinder Website:

PetFinder Help Center:

Corporate Office Address:

Nestlé Purina PetCare
Checkerboard Square
St. Louis County, Missouri 63164
United States

PetFinder Rating Based on 5 Reviews

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How Good is PetFinder's Customer Service?

Willean Roj
Willean Roj
Feels Satisfied | Oct 25, 2023

Petfinder is fine but the adoption-all the shelters do t answer their phones and on lots of animals the dogs don’t give enough information on them. Especially if out of town

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Zevin Oqe
Zevin Oqe
Feels Disappointed | Oct 07, 2023

I work my butt off getting all the paperwork and the things that was requested send it in send it many times for them to come back and tell me that they did not want to accept my rescue we are a legal rescue we're 5013c that is legal and I sent the paperwork the proper paperwork veterinarian and everything and they still turned it down with no explanation it'd be different if we know why

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Delman Vxk
Delman Vxk
Feels Neutral | Jul 12, 2023

Someone was supposed to return my call and never did

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Summary of PetFinder Customer Service Calls

00:06 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PetFinder?

Request for Information Question:

  • “Questions about changing account information”
  • “Inquiry on application”
  • “To see how much it is to adopt a pet a kitten”

Account Question:

  • “Can't log in”
  • “Can't login you all sent me a story on a Chiweenie. I am interested in adopting.”
  • “Log in”

Website/ Application Question:

  • “Site is confusing”
  • “Check if animal I sent application to adopt is still open can't find him now didn't hear back from revue coop Jericho was his name mixed breed”
  • “My application I filled out doesn't give me the option to forward the app to the Henderson county animal shelter”

Product/ Service Question:

  • “Need link to show how dogs we have to get dog food”
  • “It's not working on my website”
  • “Want to buy a dog”

Activation/ Cancellation Question:

  • “Activation of rescue group”
  • “Tried to unsubscribe several times”

Staff Question:

  • “Unhappy with my service”

Shipping and Delivery Question:

  • “Have not received Vet reccords for my dog. I adopted Tessa on May15 2033”

Other Question:

  • “Contact info”
  • “I have dogs that I can't take care of and I need somebody to pick them up dog and cats”
  • “I want a human to talk to”
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