Contact PetFinder Customer Service
PetFinder Phone Numbers and Emails
Toll-Free Number:
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(800) 778-7462Privacy Inquiries
PetFinder Emails:
PetFinder Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call PetFinder is 8007787462. 40% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PetFinder may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call PetFinder is 8007787462. 40% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PetFinder may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
People call PetFinder mainly because of request for information, account and website/ application.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact PetFinder is pets@petfinder.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact PetFinder?
Most Popular Number:
| Total calls: 530 | Issues resolved: 18 | Last call: Feb 3, 2026 |
Contact Information
PetFinder Website:
PetFinder Help Center:
Corporate Office Address:
How Good is PetFinder's Customer Service?
Summary of PetFinder Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PetFinder?
Request for Information Question:
- “To update my account”
- “I’ve been trying to find out about this this little girl her name is tornado weather a terrier mix. No one‘s getting back to me or contacting me.”
- “Find out if a pet is available”
Account Question:
- “It won’t let me into my account”
- “Account”
- “I can't get into petfinder”
Website/ Application Question:
- “Put in application to adopt a dog named Martin can't get a responsse”
- “To see if my application on Luna went through,”
- “Just to make sure my application went through and I wanna make a dog in for is still available because last time I did, the dog was not available”
Product/ Service Question:
- “Problem with our account”
- “Shelter informed of hip dysplasia, cherry eye (congenital defects) yet Not Treated as I was told it would be......This Is Worse Than A Puppy Mill Procedures......VERY UPSET. Shelter took it off their FB page but trying to sell now through Pet Finders”
- “Email alerts”
Staff Question:
- “Customer service”
- “I have two main cats , a boy and a girl and I was trying to find three services for regular shots and michips”
- “Adoption for service dog”
Shipping and Delivery Question:
- “To make sure the allocation went through and to make sure the dog is still there”
- “I was interested in a door I saw name Max. It was a toy poodle. Somebody was supposed to get back to me and nobody never did. I was supposed to have my interview so I’ll be able to get the dog with a no week or two. Please get back to me as soon as”
- “Bought dog didnt receive and no refund either yet.”
Return/ Replace Question:
- “Change in your system”
- “Need to change my email”
- “Return an adopted animal (urgently)”
Payments and Charges Question:
- “Accidentally sent payment for my dog to your donations instead of wetnoses”
- “Fraud”
Activation/ Cancellation Question:
- “Activation of rescue group”
- “Tried to unsubscribe several times”
Other Question:
- “Looking to adopt dog”
- “Need to rehome my dog”
- “Found pet”
Compare PetFinder Customer Service To
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