Yashika Uai
map-marker Suffolk, Virginia

See below

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Pet Bianca in which I put application on as I yesterday she was still available they received my application but never heard back except for me to allow 24hrs. When I checked this miorning is was showing adopted . If she was adopted it would have .

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User's recommendation: N:A

Brok Jkj

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Verified Reviewer
| map-marker Carlsbad, California

Problems with website

I list my home as 92009 Carlsbad CA.

Website lists Veracruz Mexico

There is no way I can tell the difference between where I live and where the dog is!

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User's recommendation: Complain

Angie Nmd

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Kitten

I'm waiting to hear about the Siamese kitten, "Devine", in Hanover...do you have any details about the cat?

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Jennifer R Mwx

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Verified Reviewer

Info on two dogs

I want to rescue a dog. Mine passed away this week after having her for 15.5 years. I have another dog who is two years old and looking for a playmate.

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Preferred solution: Deliver product or service ordered

Resolved
Sandy V Xvk

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Verified Reviewer
| map-marker Stroud, England

Resolved: Window from website won't go away

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I can't search the website because a window asking for my postal code keeps popping up and won't go away, no matter how I input my postal code. Getting through to customer service was challenging. I sent an email over a week ago and still received no response.

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Preferred solution: the widow pop up off my screen so I can search the pets

Jennifer T Ege

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Verified Reviewer
| map-marker Tucson, Arizona

Your site says my town doesn't exist, please help.

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My zip code is 08759. I live in Whiting, N.J.

Whiting is in Manchester, N.J. I want to search in Whiting, NJ. Over 49,000 people live in Whiting. Crestwood Village is not part of my address.

It is a private area in Whiting. Crestwood Village is a corporation. However, your site keeps inputting Crestwood Village. I need to search in Whiting.

Google it, Chrome it, or whatever search engine you use. If I search for Manchester, NJ, your search takes me to New Hampshire. Please correct this problem.

By the way, Manchester, NJ includes several towns in NJ. Thank you.

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Pros:
  • Easy to use images and information are excellent
Cons:
  • Just this one glitch

Preferred solution: I want to be able to search in Whiting, N.J.

Anonymous
map-marker Wellston, Ohio

Unanswered questions via their message service. Tried for months to get my address changed.

N/A, wrong company and phone number. It was the wrong phone number...no interaction with Petfinder happened.

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Hilary S Fcj

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Verified Reviewer
| map-marker Suffield, Connecticut

Issue getting the form for adopting a dog

I went on Petfinder to adopt an adorable dog. We lost one of our dogs in June due to severe illness.

Our other dog is depressed, moping, etc. I found the perfect dog but in a chat with Petfinder tech, I was redirected to a website that will not accept my cards! They say that, basically, they're not valid! And that's preposterous!

I use those cards for local stores and they always work!! I have no idea as to their reason for this! Or why I was sent to another company!

So beware! You should be careful using Petfinder!

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Pros:
  • Already stated unethical practices

User's recommendation: BEWARE if you use Petfinder. Their system apparently needs updating because you can't even fill out the adoption forms because their link is INACTIVE!

Anonymous
map-marker Cypress, California

Spaying

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This is not user friendly. Im trying to find out about a credit for spaying my dog I got on pet finder.

I was referred to 2 vets. Banfield and vetco. Neither knows what Im talking about.

The foster mom doesnt return text message. Also the breed was not what they told me according to the vet.

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Anonymous
map-marker Los Angeles, California

Spaying was to be credited

I was told if I went to Banfield Pet Hospital Petsmart or Petco Vetco I would get reimbursed 75.00 for spaying my pet. Banfield said they never heard that and the cost is $450.00.

I was never told that.

Also I had coupons for petco and petsmart and they discontinued that.

Very disapointing. My friend went to priceless pets and everything was included.

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User's recommendation: Do not go thru Petfinder, go to shelters or Priceless Pets

Sylvia R Lyi

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Verified Reviewer

Real Good Dog Rescue

Do not waste your time! I spent the entire day answering endless questions about my previous dog history.

I went above and beyond to send medical records as well as routine and feeding information. The dog I completed the application for was the same breed of dog I had in the past who passed from a rare disease that caused her to be paralyzed. I told our family's story of how we lost our dog over 6 months ago and how devastating this was to us. I understand the criteria that is needed to obtain this breed of dog as well as the care it takes to have them.

I am a homeowner with a fenced-in yard. I sent proof of the dog's medical records as well as the proof of insurance that we purchased for our previous pet, and Lisa still wasted my time with her endless process for 8 hours today with back and forth emails. This lady is not really wanting to give puppies to a wonderful home. With all the history I gave her, she replied she would go with an applicant that had better experience, which was an insult to me and my late puppy.

She has had this dog for quite some time and it's no wonder the puppy has not been adopted yet.

When I applied, I was sure she would tell me the puppy was no longer available, but it seems like she just wants to keep the puppy for herself! Do not waste your time!

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Preferred solution: I want this rescue service taken down… the reviews on yelp are so bad! They give Petfinder a bad name!

User's recommendation: Don’t waste your time

Deborah A Ysh

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Verified Reviewer

No one to talk to..I've filled out an application to adopt a kitten and was approved but that's it I got nothing in return. No phone call no emails about when I am able to drive 3 hours to adopt

I've found a cute kitten on Petfinder. I filled out all the information and was told my application was approved.

Now, there's no call or any communication back from them.

I'm going to report them if necessary. I've adopted pets before through Petfinder, but I'm not understanding why there's no response or a correct phone number to call them.

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Pros:
  • Great selection of pets
Cons:
  • No communication after i was approved for an adoption

Preferred solution: A phone call an email or a text information on when I can get my kitten

2 comments
Guest

Also kitten vanished from website

Guest

Yea our application was approved and sent 20 bucks to hold kitten never heard back. Living in ny state

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Resolved
Matt B Rjq

Resolved: 3rd party site

PetFinder - 3rd party site

There is a 3rd party site apparently posting our dogs from pet finder and posting the wrong adoption amounts , wanted to know if this site is affiliated with you guys , pet.thecountyoffice.com is this site affiliated with you guys ?

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Loss:
$250

Preferred solution: Want to know if this site is affiliated

Anonymous
map-marker San Antonio, Texas

I haven't gotten the kitten I adopted

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PetFinder - I haven't gotten the kitten I adopted

I've signed an application and did inquire to adopt a cat and have not received the cat yet. Or heard anything from anybody

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Anonymous
map-marker Los Angeles, California

I was told I would get $75 credit for spaying, with Vet from Petco and Banfield. Went to Banfield didn't know anything about it.

I adopted a pet on July 21 and was told by the foster parent the spaying is $75.00 and would get a credit back for $75.. I went to referred Vet - Banfield and they never heard of that.

The cost is $400. I have the app and nothing is in there regarding it either.

Also I was told a completely different dog breed than she is and have not gotten any return calls.

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gina m Nkq

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Adoption

Contains 1 confidential file for company representatives

I filled out an application and did

an Inquiry Four pet A901446, I have not heard anything back.Can somebody please give me a call and let me know what's going on.My name is Gina Figueroa .My phone number is phon409665****

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